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DREAM LUX RETURNS & REFUNDS POLICY
We’re committed to making your lux experience seamless and satisfying. If you need to return an item, request a refund, or change your mind, here’s everything you need to know.
📦 RETURNS: IMPORTANT GUIDELINES
- Items must be returned in reasonable condition.
- Products with damage (e.g. torn fabric, stains, structural damage) may incur a deduction of up to 75% from your refund.
- If you arranged assembly service, please keep original packaging or provide your own for returns.
- You must provide photos of the packaged item before collection is arranged.
Return Address:
Dream Team, Wakefield, commercial business park wf4 5nw
Dream Team, Wakefield, commercial business park wf4 5nw
⚠️ DAMAGED ON DELIVERY
We aim for perfection, but if your item arrives damaged:
- Inspect before signing: Please confirm the item is undamaged when you receive it.
- If you spot damage after unboxing, notify us within 48 hours via email, phone, or support page.
- Claims made after 48 hours may not be eligible for refund or replacement.
🔄 CHANGED YOUR MIND?
No problem! You can still return your item, with the following conditions:
- A £80 collection fee applies.
- Exchange requests (e.g. different size or color) will also incur a £80 charge for collection & re-delivery.
🚪 DELIVERIES THAT DON’T FIT
Before ordering, double-check your:
- Doorways
- Staircases
- Hallways
- Tight corners
If our team cannot complete the delivery due to access issues, a £80 return fee will apply.
🌐 CUSTOM & MADE-TO-ORDER ITEMS
Custom items (e.g. non-standard bed or headboard sizes) are non-refundable . Returns will not be accepted under any circumstances.
💸 REFUNDS: TIMING & PROCESS
- Refunds are issued once returned items are inspected and approved.
- Payment is returned via the original payment method.
- Please allow up to 7 business days for the refund to reflect in your account.
🚚 COLLECTION SERVICE
- We can collect your items for return (via courier). A £80 fee applies.
- Collection timeframe: 5–10 working days.
- We’ll keep you updated every step of the way.
❌ CANCELLATIONS & DELIVERY CHANGES
Before Delivery is Scheduled:
- Cancel any time before a delivery date is set. Full refund provided.
After Delivery is Confirmed:
- Cancellation after confirmation (SMS/email) incurs a £80 cancellation fee.
Missed Delivery:
- If you miss your slot, a £80 redelivery fee applies.
Changing Your Delivery Date:
- You have 24 hours from delivery confirmation to reschedule free of charge.
- Changes made after 24 hours = £80 redelivery fee.