| Free Delivery on all orders
Frequently Asked Questions
What are your opening hours?
- Monday – 10:00am – 4:30pm
- Tuesday – 10:00am – 4:30pm
- Wednesday – 10:00am – 4:30pm
- Thursday – 10:00am – 4:30pm
- Friday – 10:00am – 4.30pm
- Saturday – Closed
- Sunday – Closed
“Feel free to contact us at any time — even after hours — and we’ll respond as soon as we can.”
Is the product I receive identical to the one shown in the picture?
“Absolutely, the bed you receive will match the image displayed on the Dream Lux Beds website, and it will be in the colour of your choice.”
Is there a showroom I can visit?
“Available soon – currently offered online only.”
Can you explain the difference between a solid base and a slatted base ottoman?
At Dream Lux Beds, we offer two styles of ottoman bed bases: slatted and solid. The slatted ottoman base is delivered flat-packed and takes more time to assemble, but it offers excellent mattress support. It’s built using a series of strong wooden slats securely fixed to the frame, creating a reliable and supportive foundation.
In contrast, the solid base ottoman comes pre-assembled in two sections. This type is ideal for homes with wide staircases, as its size can make it more challenging to move into certain rooms. It features two spacious storage compartments and is built with a solid wooden platform, offering enhanced durability and firm mattress support.
In summary, the key differences lie in the construction, assembly process, and ease of transport—with slatted bases being more assembly-intensive and solid bases providing a sturdier, pre-built option.
Could you clarify what is meant by a solid black base lid?
“This base, shown in the image below, is a solid alternative to regular slats — perfect if you want something stronger and built to last.”
How long will delivery take?
“For most mainland UK addresses, our standard delivery time is between 5 to 10 working days from the date of your order. Please be aware that deliveries to certain areas, such as the Highlands, Northern Ireland, and parts of the western coast of Wales, may take a little longer due to logistical factors. Our delivery team will notify you of any delays and ensure your order arrives as quickly as possible. This information is up-to-date and regularly reviewed.”
Is the bed easy to assemble at home?
“At Dream Lux Beds, we aim to make assembling our products as easy and hassle-free as possible. To help our customers with the assembly, we provide clear instructions and an online video tutorial. These resources will walk you through every step, from unpacking your bed to setting it up in your bedroom. If you encounter any issues or have questions along the way, our customer service team is ready to offer support and assistance.”
What is the process for returning an item?
“At Dream Lux Beds, we take great pride in the quality of our products and aim to ensure your complete satisfaction. However, as our beds are custom-made to your selected size and colour, they are non-returnable. To help with your decision, we highly recommend ordering free fabric samples before placing your order to ensure you’re happy with your choice. If you have any questions or concerns, feel free to reach out to our team via phone or WhatsApp. Our customer service team is more than happy to assist and guide you, ensuring you are fully satisfied with your purchase.”
Can I pay on delivery?
“We do not offer payment upon delivery. All orders must be paid for through our website, where you’ll find a range of payment options, including financing.”
Are there monthly payment options available?
Yes, we provide monthly payment plans paypal / klarna
What is the maximum mattress weight for Ottoman beds with gas lift storage?
The maximum recommended mattress weight for our Ottoman beds with gas lift storage is 60kg. This limit ensures the lifting mechanism operates safely and efficiently.”
Can I get some fabric samples ?
“Click here to request your free fabric samples.”